🙏Building a Culture of Respect in the Workplace: Starting with 🗣️Communication 建立尊重的職場文化：從溝通開始

 At MICU, we believe that a healthy work environment is built on mutual respect among all colleagues. We ask everyone to work together to maintain our workplace atmosphere

Verbal Aggression Is Still Violence — Understand First, Then Speak

When friction or misunderstandings arise at work, emotions can naturally be affected. However, raising your voice or using a forceful attitude to overpower others does not resolve problems — it only causes harm. The psychological impact of verbal aggression on others is often far greater than we realize. A single impulsive remark or an emotional outburst can leave someone struggling to let go long after they've gone home, and may even leave a lasting mark. Some harm, even when followed by an apology, cannot be fully undone. Emotional intelligence is a critical competency in the workplace. The ability to manage one's own emotions and understand the feelings of others is a quality every colleague is worth cultivating. We should not become perpetrators of a toxic workplace culture. Let us work together to create a positive and collaborative work environment.

When emotions arise, we encourage every colleague to:

• Take a deep breath for three seconds first, and give yourself a moment to calm down

• Consider the other person's perspective: has my attitude caused psychological harm to them?

• Understand the background and context of a situation before making judgments or responding

• Think about whether there is a more constructive way to address the issue at hand

Encourage Direct, Positive Communication — Reject the Spread of Misinformation

If you have concerns about a colleague's work approach or behavior, we encourage you to communicate directly with the person involved and give them an opportunity to explain and improve. Sharing negative assessments with others before confirming the facts with the person concerned can easily lead to misunderstandings, and may even result in an unfair label being placed on a good person. The accounts we hear have often already strayed from the original version — after multiple retellings, details may have been exaggerated or distorted.

We hope every colleague is able to apply critical thinking:

• Do not take someone's account entirely at face value simply because you are close to them

• Seek to understand the facts firsthand, rather than relying on second- or third-hand information

• Give every colleague the opportunity to be treated fairly, and form judgments after actually working with them

• Address concerns through direct communication rather than spreading them privately, to avoid unnecessary misunderstandings and conflict

Company Position and Policy

Under the company's Workplace Harassment Policy, any conduct that causes another person to feel threatened, hostile, or uncomfortable constitutes workplace harassment and will be handled in accordance with company regulations. If a colleague is found to have repeatedly treated others inappropriately after multiple confirmed reports, corresponding action will be taken in accordance with company policy. Any colleague who feels they have been subjected to improper treatment is encouraged to report it to their supervisor or HR.

The company will conduct its investigation and handling in a fair and objective manner.

Each one of us is a co-builder of this workplace culture. Let us start with ourselves — replacing impulsiveness with understanding, and misunderstanding with communication — to build together an environment where everyone can work with peace of mind and give their best.

在 MICU，我們相信一個健康的工作環境，建立在每一位同仁彼此尊重的基礎上，希望大家共同維護我們的工作氛圍。

語言暴力也是暴力 — 請先理解，再開口

當工作上出現摩擦或誤解時，情緒難免會受到影響。然而，提高音量、以強硬態度壓制對方，並不能解決問題，它只會造成傷害。語言暴力對他人造成的心理影響，往往遠超過我們的想像。一句衝動的話、一次情緒性的叫囂，可能讓對方在下班後仍難以釋懷，甚至在心中留下陰影。有些傷害，即使事後道歉，也無法完全彌補。情商是職場中非常重要的能力，能夠管理自己的情緒、理解他人的感受，是每一位同仁都值得培養的素質。我們不應該成為有毒的職場文化的加害者。讓我們共同創造一個正向合作的工作環境。

在情緒湧現的時候，我們鼓勵每一位同仁：

• 先深呼吸三秒鐘，給自己一個冷靜的空間

• 站在對方的角度思考：我這樣的態度，是否對對方造成了心理傷害？

• 了解事情的背景與脈絡，再做出判斷與回應

• 思考是否有更正向的方式來解決眼前的問題

鼓勵直接、正向的溝通 — 拒絕以訛傳訛

若你對某位同仁的工作方式或行為有疑慮，我們鼓勵你直接與當事人溝通，給對方一個解釋與改善的機會。在還未與當事人確認事實之前，便向他人傳遞負面評價，很容易造成誤解，甚至讓一個好人被貼上不公平的標籤。我們聽到的故事，往往已經不是最原始的版本，經過多次轉述，細節可能已被放大或扭曲。

我們希望每一位同仁都能具備批判性思考的能力：

• 不因為與某人關係好，就完全相信他的說法

• 親自了解事實，而非依賴二手、三手的訊息

• 給每一位同仁被公平對待的機會，在實際合作後再形成判斷

• 有問題直接溝通，而非私下散播，避免不必要的誤會與衝突

  
  

公司的立場與政策

根據公司的《職場騷擾政策》，任何造成他人感到威脅、敵意或不舒適的行為，均屬於職場騷擾，公司將依規定予以處理。若有同仁持續以不當態度對待他人，經多次反映確認後，將依公司政策進行相應處置。鼓勵任何感到受到不當對待的同仁，與主管或人資反映，公司將以公正、客觀的方式進行調查與處理。

我們每個人都是這個職場文化的共同建造者。讓我們從自身做起，用理解代替衝動，用溝通代替誤解，共同打造一個讓大家都能安心工作、發揮所長的環境。